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Last updated: 13 October 2026
Arbor Skylights respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit arborskylights.co.uk, contact us, request a quotation or use our services.
For the purposes of UK data protection law, the data controller is:
Arbor Skylights
Email: info@arborskylights.co.uk
Telephone: 078 6376 2424
Registered address: 296 Westrow Drive, Barking, IG11 9BU
Company number:
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
Depending on how you interact with us, we may collect:
We only collect information that is reasonably necessary for operating our website, responding to enquiries and providing our services.
We may collect personal information when you:
We may also receive limited information from third parties where necessary to provide our services or operate our business lawfully.
We may use your personal information to:
Respond to enquiries and quote requests.
We use the information you provide to understand your project, contact you, assess your requirements and prepare a quotation.
Arrange surveys and installations.
We may use your contact and property details to arrange appointments, access and installation work.
Provide our services.
Information may be used to order suitable products, arrange installation, communicate with you and complete your project.
Identify existing roof windows.
Where you send photographs or product data plates, we may use these to identify the manufacturer, model or size of your existing skylight or roof window.
Register applicable product warranties.
Where appropriate, information may be shared with a manufacturer or supplier where this is necessary to register a product warranty.
Manage our customer relationship.
We may contact you regarding appointments, quotations, work in progress, payments, warranties or aftercare.
Operate and improve our website.
We may use technical and analytical information to understand how visitors use our website and to improve its security, performance and usability.
Meet legal and regulatory requirements.
We may retain or disclose information where required by law, regulation, taxation, insurance or legal proceedings.
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Contract — where processing is necessary to provide services you have requested or to take steps at your request before entering into a contract, such as preparing a quotation.
Legal obligation — where we need to process or retain information to comply with a legal requirement.
Legitimate interests — where processing is reasonably necessary for operating, protecting or improving our business and does not override your rights and interests. This may include website security, preventing fraud, managing customer relationships and maintaining business records.
Consent — where you have specifically agreed to a particular use of your information, such as certain marketing communications or non-essential website cookies.
Where we rely on consent, you may withdraw it at any time.
Our website may use cookies and similar technologies to make the website function properly, remember preferences, understand website usage and, where applicable, measure marketing performance.
Some cookies are necessary for the website to operate and do not require consent.
We will not intentionally place non-essential analytics, advertising or tracking cookies until the appropriate consent has been provided through our cookie controls.
You can change or withdraw your cookie preferences at any time through [INSERT COOKIE SETTINGS LINK/BUTTON].
For more information, please see our Cookie Policy [if a separate Cookie Policy is used].
UK rules require users to be told what non-essential cookies do and generally require active consent before they are set. ico.org.uk
We do not sell your personal information.
Where necessary, we may share relevant information with trusted organisations that help us operate our business, including:
We only provide third parties with the information reasonably necessary for the relevant purpose.
Some technology providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that suitable safeguards are in place in accordance with UK data protection law.
These may include UK adequacy regulations, approved contractual safeguards or other legally recognised transfer mechanisms.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax, insurance and warranty requirements.
The exact retention period depends on the type of information and our relationship with you.
As a general principle:
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is limited to people and service providers who reasonably need it for the purposes described in this Privacy Policy.
No internet transmission or electronic storage system can be guaranteed to be completely secure, but we take proportionate steps to protect the information entrusted to us.
Depending on the circumstances, UK data protection law may give you the right to:
Not every right applies in every circumstance.
To exercise any of these rights, contact:
We may need to verify your identity before responding to a request.
If you are concerned about how we use your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Information Commissioner’s Office
We will only send electronic marketing communications where we have an appropriate lawful basis and where applicable have obtained the consent required by UK law.
You can opt out of marketing communications at any time by using the unsubscribe option provided or by contacting us at:
Service-related messages concerning a quotation, appointment, installation, payment or warranty are not marketing communications.
Our website may contain links to external websites or services that are operated independently from Arbor Skylights.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy information before providing personal information.
Our website and services are intended for homeowners, property professionals and other adults seeking skylight and roof window services.
We do not knowingly use the website to collect personal information from children.
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.
The latest version will always be published on this page with the date it was last updated.
For privacy enquiries or requests relating to your personal information, contact:
Arbor Skylights
Email: info@arborskylights.co.uk
Telephone: 078 6376 2424
