Accessibility Statement

Last updated: 13 October 2026

Our Commitment to Accessibility

Arbor Skylights is committed to making arborskylights.co.uk accessible and easy to use for as many people as possible, including people with disabilities and those using assistive technologies.

We want everyone visiting our website to be able to find information about our skylight and roof window services, understand our content and contact us without unnecessary barriers.

The Equality Act 2010 includes duties relating to reasonable adjustments in the provision of services. legislation.gov.uk As a practical accessibility benchmark, we aim to follow the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA where reasonably practicable. WCAG 2.2 AA is also the accessibility standard currently referenced by UK government digital accessibility guidance. GOV.UK

What We Aim to Provide

When designing and maintaining this website, we aim to:

  • Use clear and readable text
  • Maintain sufficient colour contrast between text and backgrounds
  • Provide a logical heading structure
  • Make interactive elements identifiable and usable
  • Make navigation usable with a keyboard where reasonably possible
  • Provide descriptive alternative text for meaningful images
  • Avoid relying solely on colour to communicate important information
  • Use labels and instructions for forms
  • Allow users to enlarge or zoom content without unnecessary loss of functionality
  • Support commonly used screen sizes and mobile devices
  • Avoid unnecessary flashing or rapidly moving content
  • Provide appropriate controls for animated or moving content where necessary
  • Use meaningful link and button labels rather than relying on ambiguous wording
  • Maintain visible focus indicators for keyboard users

Video and Moving Content

Our website may contain background video, transitions or other animated elements used to illustrate skylights, natural light and completed installations.

We aim to ensure that decorative video does not prevent visitors from reading or interacting with important website content.

Where animation could affect usability, we aim to respect device or browser preferences such as reduced motion where technically appropriate.

Decorative background videos should not contain essential information that is unavailable elsewhere on the page.

Forms

We aim to make quotation and contact forms easy to understand and complete.

Form fields should include appropriate labels, instructions and understandable error messages. Required information should be clearly identified.

If you experience difficulty using a form, you can contact us directly instead:

Telephone: 078 6376 2424
Email: info@arborskylights.co.uk

Images

Meaningful website images should have appropriate alternative text where this helps users understand their purpose or content.

Purely decorative images may intentionally have empty alternative text so that screen readers can ignore them.

Compatibility

We aim for the website to work with current versions of commonly used web browsers and assistive technologies.

Older browsers, highly customised browser settings or unsupported technology may produce a different experience.

Known Accessibility Limitations

We continually review the website, but some areas may not yet meet our intended accessibility standard.

Potential limitations can include content or functionality supplied by third-party services, such as:

  • Embedded maps
  • Review widgets
  • Cookie consent platforms
  • Videos
  • Social media content
  • External booking or form services

Because these services are operated by third parties, we may have limited control over their accessibility.

Feedback and Accessibility Assistance

If you have difficulty using any part of this website, need information in a different format, or encounter an accessibility problem, please let us know.

We will make reasonable efforts to provide the information or assistance you need through an alternative method.

Contact us:

Email: info@arborskylights.co.uk
Telephone: 078 6376 2424

When contacting us about an accessibility issue, it is helpful if you tell us:

  • Which page you were using
  • What problem you experienced
  • Which browser or device you were using, where relevant
  • What we could do to make the information easier for you to access

Continuous Improvement

Accessibility is an ongoing process.

As the Arbor Skylights website is updated, we aim to review its structure, content and functionality and make reasonable improvements where accessibility issues are identified.

Changes to This Statement

We may update this Accessibility Statement as the website develops, accessibility testing is completed or relevant guidance changes.

The latest version will be published on this page.